Meet the Student Administration & Support Programme Team

Tracey Dart

Tracey joined the University in 2006 and before her secondment to the Service Excellence Programme she was the School Administrator in GeoSciences.Before this she has worked as Executive Director at the International Centre for Mathematical Sciences; as Publications Manager with The Royal Society of Edinburgh and as Editorial Manager with Chapman Hall.

Mark Wilkinson

Mark joined the University as the Student Experience Project Manager in January 2013 from the University of Stirling where he worked for eight years as the Head of Student Development and Support Services. A graduate of the University he has worked in social care, community based adult learning, community development, and from 2000 in higher education where he has been active in a variety of roles.These have included widening participation, community liaison, disability advice, mental health, student services, careers, and increasingly, with a focus on the strategic importance of the student experience.

Ruth McCallum

Before joining the Service Excellence Programme Ruth worked as a Senior Business Analyst in the Student Systems Partnership for 4 years where she was involved in implementing a large number of projects involving both software and business process change. Projects were delivered in the business areas of recruitment/admissions and student administration.Prior to this role Ruth worked as a Team Manager in IS Project Services. She was the Programme Manager on the IS side during the implementation of EUCLID project. Other work during this time covered the business areas of Finance, HR and Accommodation Services.

Sam Rice

Sam started work at the Business School in 2009, after relocating from Australia to Edinburgh. Her most recent role prior to joining the Service Excellence Programme was PGT Programme Manager, which was an all-encompassing academic administration and leadership position, with a strong focus on strategic change management, administration, governance, policy, process, human resource management, and enhancing the student experience. Prior to joining the University, Sam was the General Manager and Company Director of a Recruitment and Consulting firm, focussing on the Financial Services industry.

Nathalie Caron

Nathalie joined the University of Edinburgh in 2000 as the Departmental Administrator for the Faculty of Music, where her duties included undergraduate teaching and student support. She was also the University’s Concerts Secretary. Nathalie joined the School of Engineering, as the manager of their Teaching Organisation in 2008, where she managed teaching and student support services for over 1,500 undergraduate and postgraduate students.

Susan Mitchell

Susan has been working for the University for almost five years, starting in Moray House School of Education before moving to the ECA Postgraduate Office in late 2012. Prior to joining the University, she completed the MSc Architectural Conservation at ECA in 2011.

Franck Bergeret

Franck has worked with IS Apps Project Services across a range of Projects and Programmes since 2012. Over the last 3 years he has managed the Student Systems Partnership (SSP) programme which is delivering all student systems related projects, as well as the Timetabling programme. Before 2012, Franck worked on the EUCLID project.


Previous colleagues have included:

James Fowler

James has worked for KPMG on various transformation programmes prior to joining the Service Excellence Programme including clients from the Banking, Automotive and Public sectors. Prior to joining KPMG he spent 16 years in the British Army as a commissioned officer in the Royal Tank Regiment achieving the rank of Major.

Paul Charlton

Paul has worked for KPMG since 2014 and has recently finished working on a similar engagement for the University of Manchester. Before joining KPMG Paul worked at the University of Bristol and prior to that was President of the Students’ Union there in 2012-13.

Thea Tomison

Thea has been working as a Management Consultant within KPMG’s Public Sector and Heath Care practice for the last four years. She predominantly works on large scale transformation programmes, delivering organisational design and improvement, change management and process improvement projects in the higher education and health sectors. Prior to KPMG, she worked in the third sector with a focus on public health.

Glyn Jones

Glyn is an Advisor in KPMG Scotland’s Customer & Digital team. Having joined KPMG 5 years ago, he has worked mainly in the Financial Services sector on process and customer experience improvement, target operating models and regulatory change. Prior to joining the programme Glyn worked in KPMG’s joint venture with McLaren Applied Technologies developing decision support and prescriptive analytics propositions.

Find out more on the Student Administration & Support Programme website.

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