Meet the new additions to the SA&S Team

We are pleased to welcome new arrivals on board the SA&S team. The new colleagues have come from across the University bringing with them breadth of knowledge and experience, and if you would like to find out more about their background and areas of expertise, you can find out more below.

Neil McGillivray

Neil joined the University in 1994, most recently working as Director of Professional Services in the School of History, Classics & Archaeology. He has a wide range of student admin related experience, mostly gained whilst working in a series of UG, PGT and PGR roles in the School of Informatics. Neil has been a prominent contributor to central University change projects in the areas of Student Systems, Academic Services, Policy and HR Transformation.

Heather Tracey

Heather joined the University of Edinburgh in 2014 as Undergraduate Manager for the School of Law, having previously held various roles in Academic Services, the Faculty of Social Sciences and Undergraduate Admissions at the University of Essex. Heather’s roles have involved working with all aspects of the student lifecycle from prospective student/ applicant stage through to graduation, working at undergraduate and taught postgraduate level. She has worked closely with professional services, academic colleagues and students on various change management and continuous improvement projects.

Kirsten Phimister

Kirsten has been working in various student administration and support roles at the University of Edinburgh since 2009, covering UG, PGT and PGR. Before joining the Service Excellence Programme, she was Undergraduate Administrative Officer at Edinburgh College of Art. She has particularly extensive experience of business processes for timetabling, assessment and exam boards, and the management of course and programme information.

Maggie Litwinska

Maggie has been with the University since 2013. She is joining the Service Excellence Student Administration and Support team having for the past ten months worked on the Student Recruitment and Admissions strand of the Programme. Maggie’s previous roles included Assistant Manager at Moray House School of Education and a Programme Administrator at the Business School. Prior to joining the University, Maggie worked as a digital marketing specialist and a freelance translator in the private sector.


You have most likely already met the colleagues who have been with the team since May 2016, who worked hard through the Current State Assessment and Outline Business Case phases, but if you would like to find out about their background and expertise, here they are:

Sam Rice

Sam started work at the Business School in 2009, after relocating from Australia to Edinburgh. Her most recent role prior to joining the Service Excellence Programme was PGT Programme Manager, which was an all-encompassing academic administration and leadership position, with a strong focus on strategic change management, administration, governance, policy, process, human resource management, and enhancing the student experience. Prior to joining the University, Sam was the General Manager and Company Director of a Recruitment and Consulting firm, focussing on the Financial Services industry.

Nathalie Caron 

Nathalie joined the University of Edinburgh in 2000 as the Departmental Administrator for the Faculty of Music, where her duties included undergraduate teaching and student support.  She was also the University’s Concerts Secretary.  Nathalie joined the School of Engineering, as the manager of their Teaching Organisation in 2008, where she managed teaching and student support services for over 1,500 undergraduate and postgraduate students.

Franck Bergeret               

Franck has worked with IS Apps Project Services across a range of Projects and Programmes since 2012. Over the last 3 years he has managed the Student Systems Partnership (SSP) programme which is delivering all student systems related projects, as well as the Timetabling programme. Before 2012, Franck worked on the EUCLID project.




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